Legal Document
Privacy Policy
Zaman Legal is committed to handling personal information responsibly. This policy explains what data we collect, how we use it, and the choices available to you. It applies to anyone who contacts us, visits our website, or engages our services.
1. Who We Are
Zaman Legal is a legal firm located at 17 Jalan Macalister, 10400 George Town, Pulau Pinang, Malaysia. We act as the data controller for personal information collected through this website and in the course of providing estate and inheritance legal services. If you have any questions about this policy, please contact us at [email protected].
2. Data We Collect
We may collect the following categories of personal data:
- Contact details: Name, telephone number, and email address submitted through our enquiry form or provided during a consultation.
- Matter-related information: Details about an estate, named beneficiaries, or documentation provided to us in the course of engagement. This information is treated with particular discretion given the sensitive nature of estate matters.
- Website usage data: Technical data such as IP address, browser type, pages visited, and time spent on pages, collected via cookies and analytics tools.
- Communications: Records of correspondence by email, telephone, or post when you contact us with an enquiry.
Legal basis for processing: We process personal data on the basis of consent (where given), the necessity of performing a contract or pre-contractual steps (where you engage our services), compliance with legal obligations, and our legitimate interest in operating and improving this website.
3. How We Use Your Data
Personal information we collect is used for the following purposes:
- Responding to enquiries and scheduling consultations.
- Providing estate and inheritance legal services, including the preparation of documentation and communications with third parties on your behalf.
- Maintaining records as required by applicable Malaysian law and professional legal obligations.
- Improving the content and functionality of our website using anonymised analytics data.
- Sending relevant updates about your matter, or where you have given consent, occasional information about related services.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
4. Data Sharing
We may share your personal information only in the following circumstances:
- Service delivery: With courts, government agencies, financial institutions, or other parties necessary to carry out your matter (for example, the High Court of Malaya for probate applications).
- Professional obligations: Where disclosure is required by law, by Bar Council rules, or by a court order.
- Technology providers: Trusted service providers who assist with website hosting and analytics, bound by confidentiality obligations and prohibited from using your data for their own purposes.
5. Data Retention
We retain client matter files for a minimum of seven years after the conclusion of a matter, in accordance with professional legal obligations in Malaysia. Website enquiry data is retained for up to two years. Analytics data is held in aggregated, anonymised form indefinitely. When retention periods expire, data is securely deleted or anonymised.
6. Data Protection Measures
We apply reasonable technical and organisational safeguards to protect your personal data. These include:
- Encrypted transmission of data between your browser and our website (TLS/HTTPS).
- Access controls restricting client data to authorised staff and solicitors handling your matter.
- Secure storage of physical files in our office premises.
- Staff awareness of professional confidentiality obligations.
In the unlikely event of a data breach that could affect your rights, we will notify affected individuals and the relevant authority as required under Malaysian law.
7. Cookies
Our website uses cookies to support its operation and to understand how visitors engage with it. Essential cookies are necessary for the site to function. Analytics and preference cookies are optional and only placed with your consent. For a full explanation of the cookies we use, please read our Cookie Policy.
8. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
Access
Request a copy of the personal data we hold about you.
Correction
Ask us to correct any inaccurate or incomplete data.
Withdrawal of Consent
Withdraw consent to processing at any time, where consent was the basis for processing.
Limit Processing
Request that we stop using your data for certain purposes, subject to legal obligations.
Enquiry
Ask any question about how your data is being used.
Complaint
Lodge a complaint with the Department of Personal Data Protection Malaysia.
To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable time and in any case within the period required by law.
9. Third-Party Links
Our website may contain links to external sites — for example, court portals or government resources. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately before providing any personal information.
10. Children's Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 through this website. If you believe a minor has submitted information to us, please contact us and we will remove it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time as our practices or applicable law changes. Updates will be published on this page with a revised date. We encourage you to review this page periodically. Continued use of our website following any update constitutes acceptance of the revised policy.
12. Contact Us
For any privacy-related enquiry, please reach us through the following:
Zaman Legal
17 Jalan Macalister, 10400 George Town, Pulau Pinang, Malaysia